Santiagoexcursiones.com sets out in this section its Privacy Policy on the use of, and the personal information that users may provide when using, the website we own.
santiagoexcursiones.com, the publisher and owner of this website, aims with this formal statement to inform visitors and users of our privacy and confidentiality policy regarding the personal data that users provide freely and voluntarily.
In the course of serving its customers, santiagoexcursiones.com obtains, stores and transmits information and communications that customers may consider private or confidential. Some of these data, such as the customer’s name, address, telephone number and credit card number, are provided to santiagoexcursiones.com by its customers in order to purchase its services. In addition, other information such as selected product categories and the user’s name or identification is managed and kept by santiagoexcursiones.com to carry out its business. santiagoexcursiones.com may also keep the customer’s email address if it considers it necessary to report incidents during the course of the order and service purchased.
1. Data security
Santiagoexcursiones.com protects the confidentiality of all its customers’ information, such as accounting information and personal communications, to the highest degree of protection in accordance with current legislation and the interests of the santiagoexcursiones.com website itself, its distributors, its employees and other customers of the services of Santiago Excursiones. To protect its customers’ information from loss, misuse or alteration, santiagoexcursiones.com has physical, electronic and management means and procedures in place.
2. Choosing whether to receive notifications and news
Customers have the right to avoid receiving news of new products or updates affecting existing santiagoexcursiones.com products by sending a request to: info@santiagoexcursiones.com. To make this request, customers must state: the service purchased from santiagoexcursiones.com, the domain name or brand, the contact person and the date on which the service was purchased. However, customers cannot avoid receiving information when it is essential to the maintenance of the services, accounts or the computer system established between them and santiagoexcursiones.com. Customers may also modify their information by contacting the billing department.
3. Disclosure of customer information
Santiagoexcursiones.com may under no circumstances disclose personal information about the customer or their account unless santiagoexcursiones.com considers it necessary to disclose this information in order to identify, contact or take legal action against anyone interfering with the rights of the company, its customers or others, or unless the law or a legal authority requires this disclosure. Except for the reasons mentioned above, santiagoexcursiones.com may not disclose to third parties the email data or any other electronic communication that santiagoexcursiones.com may hold about its customers. The circumstances in which santiagoexcursiones.com might disclose such information are when:
- It is necessary to provide a service.
- It is necessary to protect the legitimate interests of santiagoexcursiones.com or its customers.
- It is ordered in order to cooperate in a legal process.
- It is necessary to provide to a legal authority if the contents of the customer’s website breach current regulations.
The aim of our company’s privacy policy is to respect current personal data protection laws as fully as possible. If you have any doubt about the confidentiality or the treatment of your data, or if you wish to exercise any of the rights of information, objection, rectification or cancellation that you have by law, you may contact:
CAMINO GUANCHE TRAVEL, S.L.
Tax ID (CIF): B56839749
Calle El Cango 17, 38600 Granadilla de Abona, Santa Cruz de Tenerife, Spain
Website: https://santiagoexcursiones.com
Email: info@santiagoexcursiones.com
Telephone: 663318305
4. Types of data collected
In accordance with the Organic Law on Personal Data Protection (Organic Law 15/99), your personal data will be included in an automated file that we own. The main purpose of the collection and automated processing of personal data is:
4.1. Collection of basic billing data when services are purchased, or the data needed for free promotions.
The website offers many online services for which, in addition to the data needed to provide the service, it may be necessary to request bank or credit card details in order to charge for those services. These data are processed through a completely secure server with an SSL (Secure Socket Layer) encryption protocol. Even so, any data transfer over the Internet carries a (minimal) risk of being intercepted. santiagoexcursiones.com does not guarantee that this cannot happen, so the risk of sending data of this kind is assumed by the person sending them. This type of information is received by santiagoexcursiones.com and will under no circumstances be sold, rented or transferred to other companies.
4.2. Obtaining the basic information needed to answer customers’ enquiries and questions
The enquiry forms on the santiagoexcursiones.com website ask for certain information that helps us answer the enquiries or questions we receive. This information is managed by santiagoexcursiones.com and is never sold, rented or transferred to third-party companies.
4.3. Sending the santiagoexcursiones.com newsletter, free of charge and distributed by email
By requesting a subscription to the website, requesting free information or purchasing any of our services, you expressly authorise us to send you, by email, a bulletin of news and updates from our company. In all cases the well-known rights of access, cancellation or rectification of your personal data in our file are guaranteed.
To exercise them, send your request by email to info@santiagoexcursiones.com
Our company will do everything possible and use all the technical tools necessary to keep your data up to date and secure, according to the level of data protection security required by current legislation. However, the Internet is not impregnable and is exposed to possible illegal and improper intrusions. These would in no case be the responsibility of santiagoexcursiones.com, since it has acted with due diligence to protect the said data as required by current law.
5. Use of “cookies”
The santiagoexcursiones.com website uses cookies to function. The purpose of these cookies is to improve the service offered to its customers and to users or visitors. For more information, see the Cookie Policy (EU).
6. Receiving advertising emails
Occasionally, santiagoexcursiones.com may send emails reporting improvements or news on its website or from its partners. At any time you may ask to unsubscribe by sending an email to info@santiagoexcursiones.com.
In addition, some forms on the website ask for authorisation to send our company’s newsletter by email. This newsletter is sent regularly to subscribers and contains news, articles of interest, recommendations, tips, news and other content related to activities, accommodation and places of interest.
7. Minors
Because of its professional subject matter, this website is not specifically aimed at minors. In any case, we encourage minors to consult their parents or legal guardians before submitting any form on our website.
8. Publication of data
Customers of any of the services offered by santiagoexcursiones.com authorise the company to publish their name in our list of customers and to briefly explain the service purchased and the results obtained from its execution and development.
Purchasing the various services offered on the website means that customers fully and unreservedly accept the conditions set out in the Legal Notice.
9. Processing of registered users’ data
As a result of registering as a USER of the service, the USER accepts that the personal data they have provided or may provide in future to SANTIAGO EXCURSIONES (a brand of CAMINO GUANCHE TRAVEL, S.L., Tax ID (CIF) B56839749), with registered address at Calle El Cango 17, 38600 Granadilla de Abona, Santa Cruz de Tenerife, will be processed in a personal data file. The data thus recorded may be used for the provision and administration of the services of SANTIAGO EXCURSIONES and for processing bookings. SANTIAGO EXCURSIONES complies with the personal data protection law and WILL NOT carry out advertising campaigns or mailings using the data obtained from USERS.
The files thus created will be owned by and the responsibility of SANTIAGO EXCURSIONES. Data subjects will at all times have the right to access the automated files and may exercise the rights of rectification, cancellation and objection under the terms set out in data protection legislation.
The USER’s consent to the processing and transfer of their personal data may be revoked at any time, simply by sending a written notice to the file controller in the manner described above.
Finally, SANTIAGO EXCURSIONES wishes to inform the USER that their data will be treated confidentially and hosted on servers that meet the requirements established by Spanish data protection legislation.
10. Confidentiality
SANTIAGO EXCURSIONES undertakes to comply with its obligation of secrecy regarding personal data and its duty to keep them confidential, and will adopt the measures necessary to prevent their alteration, loss, processing or unauthorised access, taking into account at all times the state of the technology. The company’s registered office, administrative management and headquarters are in Granadilla de Abona, and territorial jurisdiction in tourism matters therefore lies with the Autonomous Community of the Canary Islands.